Whistleblowing System (WBS) is a mechanism for the Company to handle reporting of alleged violations or
fraud that has the potential to harm the Company or other matters that violate the code of ethics and/or the
laws and regulations.
To further increase stakeholders’ value concerning
the GCG implementation, the Company implements a
Whistleblowing System (WBS). WBS provides a means
for anyone to report any allegations of illegal, immoral
behavior or other practices within the Company that are
illegal and deviate from the Company’s Code of Conduct
or applicable law.
Any person who feels restless or sees something that is
not in accordance with the Code of Conduct/applicable
law/a violation of the rules can:
Submit their complaint through the compliance channel (complaint contact),
- Discuss findings of violations with their superiors at work,
- Discuss with the compliance officer.
Information that can be reported through the
Whistleblowing System includes:
Acts of fraud, fraud, corruption, collusion/bribery,
Acts that violate the law, the Company’s Code of
Conduct, Company Regulations and applicable
Standard Operating Procedures (SOP),
- Ethical violations, and
Other violation of behavior that has the potential to
cause harm to the Company.
To support the follow-up steps, the whistle-blower should explain about:
- What was the violation (what)?
- Who are the parties involved (who)?
- When did the violation (when) occur?
- Where did the violation occur (where)?
- And how chronologically these violations can occur (how)?
The whistleblower (internal or external) is required to
submit a clear and accountable report to be proven,
considering the following matters:
To mention the reported violation briefly and clearly,
To mention the name and work unit of the reported
and involved persons,
To state the clear timing and place of the violation,
To state the clear and complete chronology of the
events, if necessary, to attach evidence of violation to
Submission of violation report can be submitted through:
- Telephone/SMS /WhatsApp: 0812-1500-0135
- Email: firstname.lastname@example.org
Handling Mechanism of Whistleblowing System
Whistleblowing Handling and Parties Managing Complaints
The person in charge of WBS is the Internal Audit Unit. Each
incoming complaint will be managed by Internal Audit Unit
for further action. In following up on violation reports,
Internal Audit Unit can also coordinate with other relevant
units. Regarding whistleblower protection, the Company
guarantees the confidentiality of information and identities
and provides protection for the whistleblower.
The Internal Audit Unit, as the managing party of WBS,
guarantees whistleblowers. The whistleblower is allowed
not to provide his/her identity, but if he/she provides
his/her identity, this compliance channel will be able to
report the results to the complainant or request additional
information if needed.
The Company guarantees the confidentiality of information
and identity as well as provides legal protection to the
whistleblower for reports that have been properly verified.
Whistleblowing Received and Resolved in 2022
During 2022, there was no reporting of violations through WBS.