Whistle Blowing System

WHISTLEBLOWING SYSTEM

The Whistleblowing System (WBS) is designed to strengthen the Company’s integrity through a safe, transparent, and confidential complaint mechanism. This system allows any individual to report suspected violations of the law, the Company’s Code of Conduct, or internal policies, as well as other practices that could potentially harm the Company.

Anyone who feels uneasy or observes something that is not in accordance with the applicable Code of Conduct/law/violation of rules can:

• Submit a report through the compliance channel (complaint contact);
• Discuss the findings of violations with their supervisor;
• Discuss with the compliance officer.

Types of violations that can be reported include:

1. Fraud, deception, corruption, collusion/bribery, illegal levies;
2. Acts that violate the law, the Company’s Code of Conduct, Company Regulations, and applicable Standard Operating Procedures (SOPs);
3. Ethical violations; and
4. Other violations that could potentially cause losses to the Company.

The whistleblower can submit reports with the following information:

• What violations occurred (what);
• Who were the parties involved (who);
• When did the violation occur (when);
• Where did the violation occur (where);
• How did the violation occur (how).

HOW TO SUBMIT A VIOLATION REPORTS AND HANDLE COMPLAINTS

Every complaint report received, whether from internal or external parties, must be submitted clearly, documented, and verifiable. Whistleblowers are expected to pay attention to the following aspects:

• The reported violation is described briefly and clearly;
• The reported and involved parties are clearly stated with their names and work units;
• The time and place of the violation are clearly stated;
• The chronology of events is described clearly and completely. Attaching evidence of the violation will help expedite the investigation process.

Mechanism for Handling the Violation Reporting System

HANDLING OF COMPLAINTS AND PARTIES MANAGING COMPLAINTS

The company follows up on every complaint professionally through the Internal Audit Unit. If necessary, the Internal Audit Unit works with relevant units to resolve the issue. The company guarantees the confidentiality of the whistleblower’s identity and provides full protection, ensuring that every report can be submitted safely.

PROTECTION FOR WHISTLEBLOWER

The Company affirms its commitment to whistleblowers protection. The compliance system allows whistleblowers to remain anonymous, while also providing a mechanism for those who are willing to disclose their identity to receive responses, clarifications, or requests for additional information related to the report submitted.

COMPLAINTS RECEIVED AND RESOLVED IN 2025

NUMBER OF COMPLAINTS

In 2025, the Company received 8 (eight) complaints through the WBS channel. All complaints have been followed up on and resolved, reflecting the Company’s commitment to good governance practices. This process not merely ensures the effective resolution of issues, but also minimizes risks and potential adverse impacts on operational continuity.

Follow-up on Complaints

Each complaint is handled promptly and thoroughly. The Company ensures that follow-up actions are completed and consistently enforces sanctions against parties found to have violated regulations.